Return Policy

The return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can not offer you a refund or exchange.

To be eligible for a refund, your product must have been unused and in the same condition in which you received it. It must also be in its original packaging.

To complete your return, we require proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund.

If you are approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a reasonable time. In any case, the cost of transport is deducted from the amount to be refunded.

Late or missing refunds

If you have not yet received a refund, first check your bank account. Then contact your credit card company, it may take some time for the refund to appear officially in your account. Then contact your bank. There is often some processing time before the refund is issued.

If you have done all this and have not yet received your refund, please contact us at

Discount products

Only original price products can be returned, unfortunately, it is not possible to refund discounted items.

Product changes

We only replace products if they are defective or damaged. If you want to change it with the same product, please send us an email at and send your item to: Helessence, Ag. Panteleimonos 1, 56123 Thessaloniki.


If a product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, you will be sent a discount code of the same amount.

If the product was not marked as a gift at the time of purchase, or if the donor sent the order to himself to have it delivered to you later, we will send a refund to the gift buyer and they will be notified of your return.

Product return

To return your product, you must send your product to the address: Helessence, Ag. Panteleimonos 1, 56123 Thessaloniki.

Depending on where you live, the time it may take for the product you have exchanged to arrive may vary.

If you ship an item over € 100, you should consider using a shipping tracking service or purchasing a shipping insurance. We do not guarantee that we will receive your returned product.