Shipping and delivery
Orders and deliveries are subject to product availability, destination and the shipping options available at checkout. Shipping charges and delivery estimates are calculated or communicated before you confirm an order.
Delivery estimates
Preparation and transit times vary by destination, carrier, product availability and order size. Estimates are not guaranteed delivery dates. Tracking information will be provided where the chosen shipping service supports it.
International deliveries
International shipments may be subject to destination-specific customs requirements, duties or import charges. Any applicable charges and responsibilities will depend on the destination and terms of sale.
Order enquiries
If you have a question about an existing Helessence order or need to check shipping arrangements before ordering, contact sales@helessence.com. For orders placed through Perfumedom or Aromalux, please consult the shipping and delivery policies on the relevant store.
