Helessence accepts and delivers orders within the available stock. In the event that some products are temporarily or permanently unavailable, we will send you an email to let you know. You will then have the option to modify or cancel your order.
In case of cancellation due to temporary or permanent unavailability of items, we undertake to give you a full refund as soon as possible. When confirming your order, you accept all general terms of sale. Helessence bears no responsibility for lost shipments although we will do our best to track them down.
Delivery times vary depending on the destination and delivery method. Helessence can not be held responsible for any delays in delivery. Delayed delivery will not result in a penalty or compensation and can not be used as a reason to cancel the order.
All domestic orders (Greece) are sent via ACS courier within 2-3 working days. The cost is € 4.50
Free shipping on orders over € 50.00
SHIPPING TO EUROPEAll orders from the EU sent by mail (registered) within 5-7 working days. Shipping costs are determined based on the total weight of the products and are calculated upon completion of the order:
- Parcels up to 1kg: Cost € 23.50
- Parcels up to 2kg: Cost € 28.50
- Parcels up to 3kg: Cost € 34.00
- Parcels up to 4kg: Cost € 39.50
- Parcels over 5kg: Cost € 45.00
Free shipping on orders over € 100.00
SHIPPING OUTSIDE EUROPEAll other international orders are shipped by mail (registered) within 7-14 business days. Shipping costs are determined based on the total weight of the products and are calculated upon completion of the order:
- Parcels up to 1kg: Cost € 28.50
- Parcels up to 2kg: Cost € 36.00
- Parcels up to 3kg: Cost € 44.00
- Parcels to 4kg: Cost € 52.00
- Parcels over 5kg: Cost € 60.00
Free shipping on orders over 175 , 00 €
Any duty or tax paid upon arrival in the country of destination is the responsibility of the buyer. Please contact your local customs office before ordering to make sure that the products you want to order are allowed to be imported into your country. Otherwise, the goods will be returned to us and all extra shipping costs will be deducted from any refunds.
We inform you that Helessence cannot be held responsible for lost packages or delays for all unattended deliveries, although we will do our best to arrange this with the carrier.
Also note that orders that cannot be delivered due to customer absences will be re-shipped at the customer's expense or canceled. For specific delivery times, contact us with your request before placing your order. You can contact us by email at firstname.lastname@example.org.
Once an order has been placed, the shipping option cannot be modified.
Your order will be shipped to the delivery address you provided.
Be sure to provide all necessary details, including apartment / floor / building number and company name, if required
We are forced to limit orders that exceed the limit of 10kg. Orders over 10kg in total are subject to cancellation. If you have any questions, please contact us by email at email@example.com and we will be happy to assist.