We ship all orders within 1-2 business days. Domestic shipping with ACS courier. Rates start from 4,50€. International shipping with DHL or UPS. Rates start from 9,00€ and calulated based on total order weight.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we have no control over these circumstances.
Refunds & Exchanges
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Helessence within 7 days of delivery.
You may also exchange your product for another one of the same price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused product(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at firstname.lastname@example.org for further details.