Frequently asked questions
Take some time to read our Frequently Asked Questions before contacting us, as some of your questions may have already been answered here.
Do you accept debit cards?
We accept all debit and credit cards (Visa, Mastercard, Maestro, & amp; American Express). We use the secure environment of Viva Wallet to process and execute card transactions.
When will my card be charged?
Your credit / debit card will be charged as a lump sum upon completion of your purchases.
Do you accept banking transactions?
No, we currently only work with credit / debit cards, Paypal and cash on delivery.
Do you accept cash on delivery?
Yes, only for orders within Greece.
Where do you send the parcels from?
Your order is shipped from our workshop in Thessaloniki.
Where do you deliver?
We ship to all domestic and international addresses.
Which courier do you use?
Domestic orders (Greece) are executed by ACS courier. International orders are executed with ELTA (registered parcel).
How much does shipping cost?
Domestic shipments: € 4.50. Costs for European or international destinations are listed in detail here .
Need to do I pay customs duties?
When will you ship my order?
All orders are processed and shipped within 1-2 business days of submission.
When will the package arrive at my place?
Once your order has been executed, your parcel will be delivered in 2-3 working days within Greece or 7-14 days for international shipments. A relevant email with the shipping code will have been sent to you. In times of high traffic of the transport companies (Black Friday, Christmas, etc.) please show a little patience.
How do I return a product?
Your satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase we can make a product replacement or refund within 14 days of receiving your order. The only condition is that the item you received has not been used. For more information please visit the Return Policy page. < / strong>